If you like, I could quote you a price in USD."Īt time of writing, I'm querying why, as an existing customer, I'd be required to pay £7.50 more to renew my subscription than the same product is being offered to new customers, and I may perhaps be offered it at the lower price. I reply that I've seen it at £22.49, and are they getting mixed up with USD? No, they reply after the weekend, "I am quoting the price in British pounds as you're in the UK. The reply gives me a link to renew (not tried yet), no apology or explanation or thanks for my feedback, and "I'd like to offer the product at £29.99." I get prompt replies as usual when I complain that your web systems are a disgrace and I can't renew or log in. The only part of the site I seem able to rely on being there (indeed I never have to log in, and it's got my queries from before I even purchased right on the page) is the Webroot Support page. However, the UK version is apparently discounted from £29.99. I first find the US site where it's 29.99 USD, but this is about the same anyway. In the meantime, I check the price - already beginning to think that I might go somewhere else - and find that it's advertised at £22.49. Even after several attempts, and 48 hours later, no emails, so I can't even log in to my web console to check what's going on. I click on the link for forgotten password, and it kindly reports that it's sent me an email with a link to reset my password. Navigating the site, I go round in various circles until I work out the stupid logic of it and find my way to my "web console", but unfortunately I've either forgotten my password or it's not working (I use a system, so probably I do remember it and it's not working). I tried various things - checked in the program's UI itself - same keycode, tried formatting it, nope, it likes it without dashes even though the control has dashes in the hint text, "XXXX-XXXX.". I've just had the reminder that my subs need renewing in a few weeks, so I followed the link to do so, found my email with my keycode, but the website doesn't recognise it. I'm reasonably savvy and know things that can cause problems, and avoided them doing so (ad blockers and so on). When you trust your PC security to a company, you expect them to be able to code a website that works. I've used it for a year or two (I can't remember now), and was always rather worried that they don't seem able to write a functioning website. OpenText NetIQ Advanced Authentication Tips & Info 0.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0.OpenText NetIQ Advanced Authentication Discussions 0.OpenText NetIQ Access Manager Developer Discussions 0.NetIQ Access Manager Portfolio Tips & Info 0.Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 57. ![]() ![]() Webroot® Business Endpoint Protection 1133.Webroot Mobile Security for Android 939.Webroot® Consumer/Business - for Macs 371.Webroot® SecureAnywhere™ - Complete 3829.Webroot® SecureAnywhere™ - Internet Security Plus 2469.Webroot® SecureAnywhere™ - Antivirus 6976.
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